How Our Charges Work

When you book vehicle transport with us, a deposit is collected to secure your order and begin sourcing a carrier for your route. This deposit covers our brokerage service of locating, vetting, and assigning a suitable carrier. The remaining balance is paid to the assigned carrier at the time of delivery, unless a different arrangement is agreed in writing.

You will always be told the deposit amount and the total cost before you confirm your order.

Cancellation Before a Carrier Is Assigned

You may cancel your order at any time before a carrier has been assigned and dispatched to your vehicle. When you cancel at this stage, your deposit is refunded in full with no cancellation fee.

Cancellation After a Carrier Is Assigned or Dispatched

Once a carrier has been assigned and dispatched to pick up your vehicle, our brokerage service has been completed. At this stage the deposit is non-refundable, because the work of sourcing and securing your carrier is done.

Any amount you have paid that has not yet been earned or passed to the carrier will be returned to you.

Refunds for Service Issues

If transport cannot be completed for a reason within our control, you may qualify for a full or partial refund. Contact us as soon as possible so we can review your situation and resolve it.

How to Request a Cancellation or Refund

To cancel an order or request a refund, email our team at payments@brightwaylogistics.us or call us. Please include your order number and the reason for your request. Requests are reviewed in the order they are received, and we will confirm the outcome in writing.

• Phone: +1 213 672 2439
• Email: payments@brightwaylogistics.us
• Hours: 24/7

Refund Processing Time

Approved refunds are issued to the original payment method used at booking. Once a refund is approved, we process it as soon as possible. Please allow 5 to 10 business days for the refund to appear on your statement after it has been issued. The exact timing depends on your bank or card provider.